I still have not resolved some issues such as proper server installs or pushing clients via their relay option. it took a long time to get in touch with Bitdefender sales for MSPs so I ordered through a third party (Sherweb) and it was cheaper too for some reason than going directly with Bitdefender. Yes, I moved some clients to Bitdefender.

Now, I'm trying to avoid obvious comment about Broadcom management, but.is any of you encountering similar problems? and how has it solved?Īm i doing something wrong? and which is the support channel to use to resolve this kind of problem or to get the right infos? (Opening a case on Broadcom support portal had helped us 1 time over 5) So i have tried to access the portal using directly the customers account but them are all are locked out from SES cloud portal because I'm getting 'Site under maintenance' message from more than 3 weeks.

now after managing this crazy process (in which Broadcom support has been totally useless) I had found that accessing ICDM portal from our account I can't see 10 of our customers (that i was able to view and manage after the migration). So contacting our customers we have discovered that Broadcom has sent email for activation of the admin portal at some of the employee, we manage to access SES admin portal, and creating a new admin account for the same email adress that has admin access to Broadcom Support portal, and an admin account on our domain support email to be able to access the management console in a similar way of what is the parthner console of SES (thet will be discontinued soon) and manage all customers in one place. We manage about 20 customers that were using SEP.Īfter Symantec to Broadcom migration (that honestly is still a pain) we created new boradcom account to manage Licenses on Broadcom support portal, but I haven't found a way to enable admin acess to ICDM portal (the cloud console for Symantec Endpoint Security).

Sepm cloud